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F.A.Q.

Who is English Teacher Alexandria?

English Teacher Alexandria is more than just a language centre. We offer the full range of courses uniquely designed to help professionals achieve great scores in exams. We are the only centre in Alexandria that is dedicated to exam preparation.

Where is English Teacher Alexandria located?

Our friendly office is located in Cleopatra, Alexandria. Our owner chose this location due to its easy access to public and private transportation. We are a two-minute walk from the sea road and tunnel.

What qualifications do your OET instructors have?

All of our OET and IELTS instructors are well-experienced English speakers with university degrees as well as having superb knowledge in OET or IELTS preparation.

How long is each period of teaching time?

We believe that the ideal time for a lesson is 2 hours. During these 2 hours, you will be given a 10-minute break.

Can I take a trial lesson?

You are welcome to attend the first lesson of a group course or request a trial lesson of 1 hour with our OET instructors. You will be charged for these. The group course is the per lesson fee plus 50LE for material. The private trial lesson fee is 200LE including material.

General Questions

How do I know what course to enrol in?

Prior to beginning any course, you will be provided with an online English evaluation exam. After finishing this exam we will know your English level and language abilities. This will allow us to advise you what you need to do to achieve your exam preparation goals.

When can I start the course I have chosen?

Once we know your English level and the ideal preparation course for you, you will need to visit our office in Alexandria to pay or pay online. Once we have received payment you will be able to start within days. It is our strict policy, developed over the years, that we will not arrange anything without payment up-front, thanks.

Are the material costs included in the price or extra?

We proud ourselves on the fact that we always included the material costs within the course you have taken, thus ensuring you don’t have any additional costs. However, should you have to reduce the length of your course, then maybe there will be a charge for materials. Refer to cancellation questions for more details.

My exam is soon, can you help me?

As a centre dedicated to helping students prepare for exams, we appreciate that sometimes students leave things to the last minute. We will do our best to help you within the limited time you have, however, in this case, it is important that the student has a very flexible schedule.

Will you tell me when I am ready for OET?

Definitely, your OET instructor will be totally honest with you and suggest when you should take the OET exam. Should you decide to take it sooner than guided, this is your decision. However, we believe that honesty is the best policy.

Payment & Refund

How do I pay for any course or service?

By visiting our office or online. Online payment is the fastest and easiest way to pay, we accept online payments by credit or debit card. Alternatively, just visit the office and pay in cash or send someone to pay on your behalf.

Can I pay after the first lesson?

You are welcome to have a refund after the first lesson, however, payment must always be paid before the lessons. In the event you choose not to proceed, this has to be said and done by the end of the first lesson and you will be refunded the difference.

How much notice do I need to give to cancel my lesson?

We appreciate that sometimes events happen and you may have to cancel your lesson. Our standard policy is that all lessons can be cancelled and postponed up to 24 hours before the lesson time. Lesson cancellations on the day will be charged.

My circumstances have changed, what can I do?

It is understandable that things change. Our policy here is quite simple, if you have taken a few lessons of your course (2 or more) then we will allow a credit of the remaining balance towards any other course or service within our centre. This credit will be valid for one year.

What is your cancellation policy?

Our cancellation policy is simple, cancel on the first lesson and receive your refund minus fees (as advised previously). Cancelling after the first lesson results in our simple no refund policy. You may have your payment transferred to another course or service, or a credit to use within a year. However, we stress again, that we do not provide a cash refund policy once you have started your course.

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